Returns & exchanges

Prepaid orders will be refunded to the original source. COD orders will be refunded to the account details submitted while requesting a refund.

For orders where reverse pick-up may not apply, customers can self-ship the items to A gift story. In this case, an amount of Rs. 100  will be reimbursed through A gift story voucher. This will be done post the quality check of all received items.

You can only exchange your item within 10 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:

  •  The item(s) should be unused, unsoiled, and unwashed.
  •  The packaging should have the original tags in place.

They should be returned within 10 days from the dispatch date. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed in this case.

Only for certain areas. If your area is not in the list then you have to arrange it for yourself.

You can return all items except used items in a limited time period. You will need to inform us of any damages/defects within 24 hours of delivery of the product, to receive the replacement.

You can cancel an order that has not yet been shipped, from the "My Orders" or "Track Order" sections of our website. Or, you can send a request to info@giftstory.store or call +91 9717172827. The returned product should be in its original packaging and the same unused and unwashed condition as received.