Frequently asked questions

Help & FAQ

 

1. SHIPPING

We understand your feelings, but unfortunately, invoices are mandatory due to Government regulations.

If you receive a damaged product, please initiate a return or reach out to us at info@giftstory.store and we will resolve the issue to your satisfaction.

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.

A Gift Story pays for your delivery, but for the same day delivery of celebration cakes, shipping is chargeable.

Transit and delivery time may vary depending on your location and the ordered items. You can check the estimated delivery time for your Pin Code on any product page

We normally ship all orders within 4 business days. Final delivery time will vary based on location.

You will receive an email and an SMS on the order confirmation. Please contact our helpdesk info@giftstory.store or call +919717172827, if you are unsure.

2. RETURNS & EXCHANGES

Prepaid orders will be refunded to the original source. COD orders will be refunded to the account details submitted while requesting a refund.

For orders where reverse pick-up may not apply, customers can self-ship the items to A gift story. In this case, an amount of Rs. 100  will be reimbursed through A gift story voucher. This will be done post the quality check of all received items.

You can only exchange your item within 10 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:

  •  The item(s) should be unused, unsoiled, and unwashed.
  •  The packaging should have the original tags in place.

They should be returned within 10 days from the dispatch date. Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed in this case.

Only for certain areas. If your area is not in the list then you have to arrange it for yourself.

You can return all items except used items in a limited time period. You will need to inform us of any damages/defects within 24 hours of delivery of the product, to receive the replacement.

You can cancel an order that has not yet been shipped, from the "My Orders" or "Track Order" sections of our website. Or, you can send a request to info@giftstory.store or call +91 9717172827. The returned product should be in its original packaging and the same unused and unwashed condition as received.

SPEAK TO US

  • Address: House No - 152 B Block Sector 46 Noida Landmark - HDFC Bank (235.02 mi) Noida-201303. 
  • Phone Number: (+91) 9717172827
  • Email Support: info@giftstory.store